Delivery and care instructions

Each unframed print is made to order, please allow  7-10 working days for delivery.

Prints are unframed and sent packaged in cardboard tubes via Royal Mail, using the tracked 48hr service.

Please note we only ship to the UK and Ireland.

Care instructions - Your Giclée print/s will arrive rolled in a tube, please remove very carefully from tube as soon as possible and unroll, leave under a weight for a few days in dry conditions to flatten. The customer is responsible for the condition of the print upon receiving the parcel and during the return shipping. Jennifer Muntz Creative studio is not liable for any damage done to the print once the tube has been opened 

Returns and exchanges

Please choose carefully, as all of our prints are printed to order. We are unable to offer refunds or exchanges for change of mind or incorrect ordering. Please ask us any questions prior to placing your order, we are more than happy to help you in choosing the perfect print for your needs.

Our specialist fine art printers take special care in packaging all of our prints in gloves and sending these in a cardboard postage tube to ensure safe transit to you, however in the unfortunate circumstance that an item arrives to you damaged or incorrect  please notify us as soon as you receive it with photos of both the packaging and print and once reviewed we will help in arranging a replacement for you.

We will offer a refund or exchange within 14 days of dispatch if your print is delivered to you appearing vastly different from how we describe in the listing on our website according to the 2015 British Consumer Act requirements.  Please email the relevant photo(s) through to jennifermuntzstudio@gmail.com immediately after receiving any damaged or incorrect prints so that we are able to resolve the issue for you as soon as possible. If we do not receive a claim within the 14 day time frame we are unable to offer a refund.